Privacy policy

1. Information we collect

When you place an order, create an account, or contact us, we may collect your name, email, phone number, billing and shipping addresses, account information, and order details.

When you create a new customer account at our in-store register, we collect your first and last name and birthday month and day for your account and Gold Leaves rewards profile. We do not ask for your birth year. Email verification connects the account to your current sale.

If you give us your birthday month and day (on your account page or when you sign up for our emails), we use it to send you a birthday offer. We do not ask for your birth year.

Payments are handled by third-party payment processors. Vintage Fork does not store or have access to your complete payment-card details.

2. Information collected automatically

Website hosting and security services may process technical request information to deliver pages and protect the site. Optional analytics, personalisation and advertising cookies are used only after you allow them (see section 5).

3. How we use information

• Process and fulfil orders
• Provide receipts, delivery updates, and customer support
• Create and manage customer accounts and Gold Leaves rewards
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Meet legal, tax, and accounting obligations
• Send marketing communications when consent has been given

4. Email communications

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting info@vintagefork.ca. Service emails related to an order may still be sent.

If you subscribe, we use your email address, your purchase history, items left in your cart and your birthday month and day (if you give it to us) to make those emails relevant, for example a birthday treat or a reminder about your cart.

Our marketing emails use standard measurement: a small image tells us when an email is opened, and links pass through our tracking address so we can see which links are clicked. We use this only to improve our emails. Order and account emails are not tracked.

5. Cookies and similar technologies

Cookies may be used for core site functions, preferences, security, analytics, and performance. Disabling cookies in your browser may affect some features.

When you first visit, you can choose Accept all, Only essentials, or Choose to pick each category. Essential cookies are always on: they run the cart, sign-in, checkout, security and payments. Optional categories stay off until you allow them: Analytics (counting visits and pages to improve the site), Personalisation (remembering the products you view and add to your cart, to tailor the site and, if you subscribe, our emails) and Advertising (measuring our ads and showing Vintage Fork ads on other sites through partners such as Meta and Google). If your browser sends a Global Privacy Control signal, optional categories start off. Your choice is kept for 12 months and you can change it at any time using Cookie settings in the website footer. Allowing cookies does not subscribe you to emails; email permission is asked separately. The site currently uses essential cookies only; optional tools are added only within these categories and load only if you allow them. The mobile app uses essential shopping cookies only.

6. Sharing information

We may share information with payment, shipping, email, analytics, advertising and security providers only as needed to operate the business, and with analytics and advertising partners only if you allow those cookies. We do not sell or rent personal information.

If you use Google Maps address search at checkout, the address text you type is sent to Google to find suggestions and complete the address you select. You can enter your address manually instead. This service is subject to the Google Privacy Policy.

7. Security and retention

We use reasonable administrative, technical, and physical protections. No internet transmission is completely secure. Information is retained only as long as needed for the purposes in this policy and applicable legal obligations.

Your saved cookie choice is kept for 12 months. Optional cookies set by a tool you allowed expire on that tool's schedule, and declining a category stops it from loading on your next page.

8. Your rights

Depending on where you live, you may ask to access, correct, or delete your personal information, subject to legal requirements. Contact info@vintagefork.ca.

9. Children and third-party links

This site is not intended for individuals under 18. We do not knowingly collect personal information from children. Third-party websites and apps have their own privacy practices.

10. Updates and contact

We may update this policy and post the revised effective date here. Questions can be sent to info@vintagefork.ca.