Policy · Effective May 23, 2025
Refunds & returns
Because tea and other consumables are food products, our return and refund rules protect product safety and quality.
Returns
We do not accept returns on loose-leaf tea or other consumable products after delivery.
Refunds
Refunds may be considered at our discretion for product quality issues, damage, or fulfilment errors.
Approved refunds are issued to the original payment method within seven business days. Shipping costs are non-refundable. Financial institutions may take another five to ten business days to post the refund.
Damaged or incorrect items
Contact info@vintagefork.ca within five days of delivery and include clear photos of the item and packaging. We will assess the issue and, where appropriate, offer a replacement or refund.
Non-returnable items
- Loose-leaf tea and consumable products
- Sale or clearance items
- Gift cards
We do not currently offer exchanges.