Refunds & Returns Policy

Effective Date: May 23, 2025

At Vintage Fork, we take great care in sourcing and preparing our loose-leaf teas. Due to the nature of food and consumable products, our returns and refunds policy is outlined below.

1. Returns

Due to food safety and quality standards, we do not accept returns on loose-leaf tea or other consumable products once they have been delivered.

2. Refunds

While returns are not accepted, refunds may be considered in limited circumstances at our discretion, such as issues related to product quality, damage, or fulfillment errors.

If a refund is approved, it will be issued to the original method of payment within 7 business days of approval. Shipping costs are non-refundable.

Please note that it may take an additional 5–10 business days for your financial institution to process and post the refund once it has been issued.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 5 days of delivery and include clear photos of the item and packaging. We will assess the issue and, where appropriate, offer a replacement or refund.

Please contact us at info@vintagefork.ca for assistance.

4. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Loose-leaf tea and consumable products
  • Sale or clearance items
  • Gift cards

5. Exchanges

We do not currently offer exchanges.